Guide
5 min read
Refunds
Learn how to process refunds for canceled sessions or player withdrawals.
Issuing Refunds
As an organizer, you have full control over refunds. You can issue full or partial refunds directly through paddlX.
How to Process a Refund
Refunds can be issued from your session player list.
Step-by-step:
- 1Navigate to your session details
- 2Find the player in your player list
- 3Click the three-dot menu next to their name
- 4Select "Issue Refund"
- 5Choose full or partial refund amount
- 6Confirm refund - funds return in 5-10 business days
Refund Policies
Consider setting clear refund policies for your sessions to manage expectations.
💡 Tips & Best Practices:
- •Communicate your refund policy in session descriptions
- •Common policy: Full refund if canceled 24+ hours before
- •Consider no refunds for no-shows
- •Be flexible for emergencies to build goodwill
- •Stripe fees are not refunded by Stripe
Automatic Refunds
If you cancel a session, paddlX can automatically refund all paid players. Simply check "Refund all players" when canceling the session.
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